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We deliver to Canada. The countries selectable at checkout are decisive. We cannot guarantee delivery to parcel lockers and PO boxes in every case; where possible, please provide a regular street address.
Shipping costs are shown separately in the checkout before you complete your order. The total shown there is the amount you pay – there are no further costs, surcharges or additional payments.
We usually process your order within one to two business days. No processing takes place on weekends and public holidays. Orders received on the weekend are processed on the following business day.
Delivery to Canada usually takes 3 to 5 business days after dispatch. Business days are Monday to Friday, excluding public holidays.
The times stated are typical values based on experience, not binding delivery dates. During periods of high shipping volume, delays at the carrier or customs inspections, delivery may take longer in individual cases. If your delivery is significantly delayed, we will inform you by email.
As soon as your order has left the warehouse, you will receive a shipping confirmation by email with a tracking number. Please note that it can take one to two business days after dispatch for the tracking to show the first movements – this is normal and not a sign of a problem.
For orders with several items, we may deliver in several shipments. This does not incur any additional shipping costs for you. You will receive a separate shipping confirmation for each partial shipment.
Please check your delivery address carefully before completing your order. Once an order has been confirmed and handed over to the carrier, we can no longer change the address or redirect the shipment.
If you notice an error immediately after ordering, please write to us as soon as possible at info@pet-friend.co. As long as the order is not yet being processed, we can usually correct or cancel it.
If the tracking shows no movement for seven business days, or a parcel is marked as delivered but you cannot find it, please contact us at info@pet-friend.co. The exact procedure and deadlines can be found on our “Returns & Refunds” page.
Headway Commerce LLC
30 N Gould St, Ste N
Sheridan, WY 82801, USA
Email: info@pet-friend.co